Customer Service

Growing a Business

Spending the Most Really Does Win the Most Customers. Here's Why

Customers are the lifeblood of your business. You don't want to cheap out when it comes to customer retention.

Growing a Business

12 Brand Archetypes and How They Can Help Your Business

Let's examine how popular brands, such as Disney and Tesla, employed these archetypes to boost loyalty and bottom-line results, and how you can apply these archetypes to your brand too.

Leadership

The Best Customer Service Companies Spend These 8 Minutes A Day Becoming Better Than the Rest of Us

These short and wildly effective customer service improvement steps will set you well on your way toward becoming "the Ritz-Carlton of Industry X" or "the Zappos of Industry Y."

Business Plans

4 Easy Ways to Improve Your Customers' Online Shopping Experience

With these tips, your online business can offer a more enjoyable experience, set itself from the competition and encourage repeat purchases.

Innovation

Why Staying Human in the Age of AI is Crucial to Business Survival

In the ever-changing tides of consumer trends, only the most adaptable businesses will stay afloat and thrive.

Growing a Business

5 Life-Changing Customer Service Secrets You Can Learn From Five-Star Hotels

Dramatically improve the customer service at your business by emulating the great hotels, including The Ritz-Carlton, Four Seasons and Michael Dell's newest ultra-luxury property.

Franchise

This Father-Son Team Became the Top Dogtopia Franchisees In Record Time. Here's How They Did It.

They went into business knowing exactly what their value proposition would be.

Growing a Business

Meet #6 on Yelp's Top 100 Places to Eat: Sunbliss Cafe

In this episode, hear how Sunbliss Café owner Tani Ahmed brought a unique, sunny spin to both her menu and approach to customer service.

Leadership

A Great Customer Experience Begins With Great Employee Engagement and Management. Here's Why.

Here are six tips to help leaders boost employee engagement and create great experiences for their customers.

Management

5 Shocking Customer Service Mistakes You're Making Every Day (And How to Fix Them Right Now)

Follow these steps so your organization is fondly remembered by customers long after they have experienced your iconic customer service.

Growing a Business

4 Strategies European Restaurateurs Can Use to Build Loyalty and Attract Repeat Customers

Innovative ideas and reminders to get customers coming back again and again, even in an increasingly competitive industry.

Growing a Business

Is Your Company Hitting These Engagement Metrics? If Not, You're Going to Lose Customers.

Engagement isn't just an industry buzzword that you can ignore. If you care about retaining your customers, you care about engagement and you should care about measuring it.