Micah Solomon

Entrepreneur Leadership Network Contributor
Customer Service Transformation Expert

Customer service transformation expert, consultant, author, keynote speaker, proprietor of micahsolomon.com. Known in technology, patient experience, B2B, retail, hospitality industry, retail banking. Named "World's #1 customer service transformation expert" by Inc. Magazine.

Latest

Leadership

The Best Customer Service Companies Spend These 8 Minutes A Day Becoming Better Than the Rest of Us

These short and wildly effective customer service improvement steps will set you well on your way toward becoming "the Ritz-Carlton of Industry X" or "the Zappos of Industry Y."

Growing a Business

5 Life-Changing Customer Service Secrets You Can Learn From Five-Star Hotels

Dramatically improve the customer service at your business by emulating the great hotels, including The Ritz-Carlton, Four Seasons and Michael Dell's newest ultra-luxury property.

Management

5 Shocking Customer Service Mistakes You're Making Every Day (And How to Fix Them Right Now)

Follow these steps so your organization is fondly remembered by customers long after they have experienced your iconic customer service.

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